Customer Service 1 800 240 4635
Welcome to the world of Hot Lashes by Luminous Beauty, your online Beauty source for information about our Best Eyelash curler products and assistance with our website. Simply click on the category that best describes the nature of your question, and we'll help you find your answers as quickly as possible.
Toll Free 1 800 240 4635
Answers to Frequently Asked Questions may be found here.
Purchasing and Returns
Q: What forms of payment does Luminous Lashes.com accept?
• American Express
Q: Do I need to pay Sales Tax?
A: We are required to collect sales tax in CA.
Q: How much are Shipping & Handling costs?
A: Hot Lashes heated eyelash curler Kits are carefully shipped via USPS for only $7.99 per order and usually arrive within 7 business days from the date you place your order.
Rush shipping is available for $14.95 per order.
Q: Does Hot Lashes ship to international addresses?
A: Yes, Hot Lashes ships to most countries world wide via United States Postal Service International.
Q: How do I know if my order has been shipped?
A: You will receive two e-mails after you have placed your order and provided us with a valid e-mail address. The first email confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. USPS will also send you 2nd email when product ships.
Q: Can I return my Hot Lashes products if I am not satisfied?
A: Our Web site is backed by a 30-day money-back guarantee. Just try our products, and if you're not totally satisfied with the results, simply return them within 30 days of delivery for a complete refund of the purchase price (less shipping and handling).
To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. We suggest that you take your package to your local post office and purchase a receipt of mailing. This will guarantee your refund if, for some reason, we donot receive your package back. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. You can also email us for our Return to Address if you donot have~
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